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Microsoft - The Practical Guide to Defect Prevention.pdf
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中文版书名叫《完美软件:缺陷预防最佳实践》,此为英文版。
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BEST PRACTICES
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THE PRACTICAL GUIDE TO
PUBLISHED BY
Microsoft Press
A Division of Microsoft Corporation
One Microsoft Way
Redmond, Washington 98052-6399
Copyright © 2008 by Marc McDonald, Robert Musson, Ross Smith, Dan Bean, David Catlett,
Lori Ada Kilty, and Joshua Williams
All rights reserved. No part of the contents of this book may be reproduced or transmitted in any form
or by any means without the written permission of the publisher.
Library of Congress Control Number: 2006931463
Printed and bound in the United States of America.
1 2 3 4 5 6 7 8 9 QWE 2 1 0 9 8 7
Distributed in Canada by H.B. Fenn and Company Ltd.
A CIP catalogue record for this book is available from the British Library.
Microsoft Press books are available through booksellers and distributors worldwide. For further infor-
mation about international editions, contact your local Microsoft Corporation office or contact Microsoft
Press International directly at fax (425) 936-7329. Visit our Web site at www.microsoft.com/mspress.
Send comments to mspinput@microsoft.com.
Microsoft, Microsoft Press, ActiveX, Encarta, Excel, Internet Explorer, MSDN, MS-DOS, MSN, SQL
Server, Visio, Visual Studio, Viva Piñata, Windows, Windows Server, Windows Vista, Xbox, and XNA
are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other
countries. Other product and company names mentioned herein may be the trademarks of their
respective owners.
The example companies, organizations, products, domain names, e-mail addresses, logos, people, places,
and events depicted herein are fictitious. No association with any real company, organization, product,
domain name, e-mail address, logo, person, place, or event is intended or should be inferred.
7KLVERRNH[SUHVVHVWKHDXWKRU¶VYLHZVDQGRSLQLRQV7KHLQIRUPDWLRQFRQWDLQHGLQWKLVERok is provided
without any express, statutory, or implied warranties. Neither the authors, Microsoft Corporation, nor its
resellers, or distributors will be held liable for any damages caused or alleged to be caused either directly
or indirectly by this book.
Acquisitions Editor: Ben Ryan
Project Editor: Lynn Finnel
Editorial Production: Waypoint Press
Peer Reviewer: Ed Triou
Illustration by John Hersey
Body Part No. X12-41751
To my incredible wife Lynsey and our four awesome kids,
Maddy, Emma, Clara, and Roo.
—Ross Smith
To my father, who gave me my love of technology, problem solving,
and a need to find the root causes of defects.
—Marc McDonald
To the members of the Windows Defect Prevention team
who make every day enjoyable.
—Robert Musson
To my wife DeAnne for all her love and support.
—Dan Bean
To my wife Erika and our amazing kids, Josh, Emilie, and Sara,
who bring me profound joy. To my parents and brother, who managed
to navigate me safely through my growing-up years so that I could
retell our adventures together on the river.
—David Catlett
For Brett, Juliana, and Brenna.
—Lori Ada Kilty
To my loving and supportive family, Melanie, Madeline,
Hannah, Sophie, and Claire.
—Joshua Williams
v
Contents at Glance
Part I Introduction to Defect Prevention
1 Defect Prevention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2 Defect Prevention Frameworks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3 The Economics of Defect Prevention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Part II Defect Detection Techniques
4 Quality and the Development Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
5 Using Productivity Games to Prevent Defects. . . . . . . . . . . . . . . . . . . . . . 79
6 Improving the Testability of Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Part III Defect Analysis Techniques
7 Software Measurement and Metrics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
8 Risk Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
9 Using Simulation and Modeling for Organizational Innovation . . . . . 155
10 Defect Taxonomies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
11 Root Cause Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Part IV Defect Prevention Techniques
12 Adopting Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
13 FMEA, FTA, and Failure Modeling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
14 Prevention Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
Part V A Culture of Prevention
15 Scenario Voting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
16 Creating a Quality Culture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
17 Moving Quality Upstream . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367
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