6.2.1
渠道资源
........................................................................................................................................................31
6.2.2
服务资源
........................................................................................................................................................32
6.2.3
地域资源
........................................................................................................................................................33
6.2.4
网络资源
........................................................................................................................................................33
6.3 实体关系说明.......................................................................................................................................................35
6.3.1
渠道资源
........................................................................................................................................................35
6.3.2
网络资源
........................................................................................................................................................35
6.4 相关参照表实体...................................................................................................................................................36
6.4.1
渠道资源
........................................................................................................................................................36
6.4.2
服务资源
........................................................................................................................................................38
6.4.3
地域资源
........................................................................................................................................................38
6.5 关键问题说明.......................................................................................................................................................39
7 服务使用主题..............................................................................................................................................................40
7.1 概述.......................................................................................................................................................................40
7.2 主要实体说明.......................................................................................................................................................40
7.3 实体关系说明.......................................................................................................................................................43
7.4 关键问题说明.......................................................................................................................................................44
8 帐务主题......................................................................................................................................................................45
8.1 概述.......................................................................................................................................................................45
8.2 主要实体说明.......................................................................................................................................................45
8.3 实体关系说明.......................................................................................................................................................46
8.4 相关参照表实体...................................................................................................................................................47
8.5 关键问题说明.......................................................................................................................................................48
9 结算主题......................................................................................................................................................................49
9.1 概述.......................................................................................................................................................................49
9.2 主要实体说明.......................................................................................................................................................49
9.3 实体关系说明.......................................................................................................................................................51
9.4 相关参照表实体...................................................................................................................................................51
9.5 关键问题说明.......................................................................................................................................................52
10 客服主题....................................................................................................................................................................54
10.1 概述.....................................................................................................................................................................54
10.2 主要实体说明.....................................................................................................................................................54
10.3 实体关系说明.....................................................................................................................................................55
10.4 相关参照表实体.................................................................................................................................................56
10.5 关键问题说明.....................................................................................................................................................57
11 营销主题....................................................................................................................................................................58
11.1 概述.....................................................................................................................................................................58
11.2 主要实体说明.....................................................................................................................................................58
11.2.1
计划制定
......................................................................................................................................................58
11.2.2
营销活动之广告发布
..................................................................................................................................59
11.2.3
活动效果评估
..............................................................................................................................................60
11.3 实体关系说明.....................................................................................................................................................60
11.4 相关参照表实体.................................................................................................................................................61