【免费】EMCClariionCX系列客户日常维护指南资源-CSDN文库

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EMC Clariion CX 系列客户日常维护指南

（版本 V 2.1 ）

声明：如果您对本文的操作有任何疑问或不确认，在您执行指令前，请务必致电 EMC 全球客户服

务中心寻求技术支持，请不要在生产系统上尝试不确认的指令，否者可能带来不可预料的结果

一、Clariion CX 系列产品硬件介绍.................................................................................................. 3

1．Clariion CX 系列产品的基本构成 ..................................................................................................... 3

2. CX600 / CX700 基本部件及状态灯介绍 ............................................................................................ 3

2.1 CX600 / CX700 Storage Processor Enclosure (SPE)--前视图....................................................... 3

2.2 CX600 / CX700 Storage Processor Enclosure (SPE)--后视图....................................................... 4

2.3 CX600 / CX700 Storage Processor (SP)—细节图........................................................................ 4

3. CX200 / 300 / 400 / 500 基本部件及状态灯介绍................................................................................ 5

3.1 CX200 / 300 / 400 / 500 Disk Processor Enclosure (DPE)............................................................. 5

4. CX3-10 / 3-20 / 3-40 基本部件及状态灯介绍 ..................................................................................... 5

4.1 CX3-10 / 3-20 / 3-40 Storage Processor Enclosure (SPE)--前视图 ............................................... 5

4.2 CX3-10 / 3-20 / 3-40 Storage Processor Enclosure (SPE)—后视图 .............................................. 6

4.3 CX3-10 / 3-20 / 3-40 Storage Processor (SP)—细节图 ................................................................. 6

5. CX3-80 基本部件及状态灯介绍.......................................................................................................... 6

5.1 CX3-80 Storage Processor Enclosure (SPE)—前视图................................................................... 7

5.2 CX3-80 Storage Processor Enclosure (SPE)—后视图................................................................... 7

5.3 CX3-80 Storage Processor (SP)—细节图...................................................................................... 8

5.4 CX3-80 I/O Module --细节图 ........................................................................................................ 8

5.5 CX3-80 SAN Management Module --细节图................................................................................ 8

6. CX4-120 / 240 / 480 基本部件及状态灯介绍..................................................................................... 8

6.1 CX4-120 / 240 / 480 Storage Processor Enclosure (SPE)—前视图............................................... 9

6.2 CX4-120 / 240 / 480 Storage Processor Enclosure (SPE)—后视图............................................... 9

6.3 CX4-120 / 240 / 480 Storage Processor (SP)—细节图 .................................................................. 9

6.4 CX4-120 / 240 / 480 Management Module—细节图................................................................... 10

7. CX4-960 基本部件及状态灯介绍...................................................................................................... 10

7.1 CX4-960 Storage Processor Enclosure (SPE)—前视图............................................................... 10

7.2 CX4-960 Storage Processor Enclosure (SPE)—后视图............................................................... 11

7.3 CX4-960 Storage Processor (SP)—细节图 .................................................................................. 11

7.4 CX4-960 Management Module—细节图..................................................................................... 11

8. Disk Array Enclosure (DAE)基本部件及状态灯介绍 ....................................................................... 12

8.1 Disk Array Enclosure (DAE) --前视图 ........................................................................................ 12

8.2 Disk Array Enclosure (DAE) --后视图 ........................................................................................ 12

3 Disk Array Enclosure 2P/3P (DAE 2P/3P) --后视图 ................................................................... 13

9. Standby Power Supply (SPS) 基本部件及状态灯介绍...................................................................... 13

9.1 1 KW I U SPS............................................................................................................................... 13

9.2 2.2KW 2U SPS ............................................................................................................................. 14

二、如何用 Navisphere 看存储的状态........................................................................................... 14

在 Navisphere 中，除正常状态以外，CX 磁盘阵列的四种常见状态 ............................................... 14

如在 Navisphere 发现有报错，检查 CX 磁盘阵列错误的简单方法 .................................................. 16

三、客户发现 Clariion 出现问题，应如何报修？ .......................................................................... 16

1. 获取 Clariion CX 系列阵列的序列号 ............................................................................................... 16

2. 拔打 EMC 全球响应中心 800 电话报修 .......................................................................................... 19

四、EMC Clariion CX 系列开关机注意事项及详细步骤................................................................. 19

EMC Clariion CX 系列客户日常维护指南

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EMC Clariion CX 系列客户日常维护指南

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开机前注意事项： ................................................................................................................................. 19

开机步骤： ............................................................................................................................................. 20

关机前注意事项： ................................................................................................................................. 20

磁盘阵列关机步骤： ............................................................................................................................. 20

五、 Clariion 主动性售后支持及 call-home 的介绍 ........................................................................ 21

1. EMC Powerlink 网站介绍 .................................................................................................................. 21

2. CLARiiON Proactive Support Call-home 介绍................................................................................... 21

3. 客户开通 CLARiiON Proactive Support Call-home 所需要提供的条件.......................................... 21

4. CLARiiON Proactive Support 安全考虑事项 .................................................................................... 21

5. CLARalert 安全性............................................................................................................................... 22

6. 介绍 Dial Out 的过程 ......................................................................................................................... 22

7. 介绍 Email Home 的过程 ................................................................................................................... 22

8. 介绍远程拨入访问过程 ..................................................................................................................... 23

9. 介绍 Webex 的访问过程 .................................................................................................................... 23

a) 以下由 EMC 响应中心工程师做： .............................................................................................. 23

b) 以下由客户通过 Webex 登陆后，并授权 EMC 支持中心访问 PC 管理工作站：................... 26

六、如何收集日志.......................................................................................................................... 27

1. 收集 Clariion 存储日志 ...................................................................................................................... 27

1. 1 利用 CLI 命令行收集.................................................................................................................. 28

1.2. 利用 NST 工具收集 .................................................................................................................... 28

1.3. Navishpere 系统中 spcollect（适用于 Flare19 code 以上，包含 19） .................................... 28

1.4 使用 CAP2 工具........................................................................................................................... 30

2. 收集交

换机日志 ................................................................................................................................. 30

2.1 B 系列........................................................................................................................................... 30

2.2 MDS 系列 ..................................................................................................................................... 30

2.3 M 系列.......................................................................................................................................... 30

3. 收集主机日志 ..................................................................................................................................... 31

七、常见故障处理.......................................................................................................................... 31

1. 存储开机后，SPE 前面板故障指示灯亮.......................................................................................... 31

2. 如果发现存储有部件显示故障指示灯，是否是部件松动，可以重新插拔么？ .......................... 31

3. 我们想测试磁盘 RAID 的容错性，可以带电插拔硬盘么? ............................................................ 31

4. 忘记存储设备的管理 IP 该怎么办？ ................................................................................................ 31

5. 忘记存储的帐号和口令怎么办？...................................................................................................... 32

6. 如何获取当前存储系统运行的 flare 版本 ........................................................................................ 32

7. 如何修改 Clariiion 存储的管理 IP 地址 ............................................................................................ 32

8. 主机更换 HBA 卡，对存储有影响么？ ........................................................................................... 33