Jive FORUMS
™
Guide for Administrators and Moderators
135 West 29
th
Streeet, Suite 802, New York, NY 10001
© 2004 JIVE SOFTWARE, INC. ALL RIGHTS RESERVED.
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TABLE OF CONTENTS
1.0 About this document __________________________________________________________________ 4
1.1 Document conventions__________________________________________________________________ 4
2.0 About community-based discussion ____________________________________________________ 5
2.1 Community hierarchy ___________________________________________________________________ 5
2.2 Community roles _______________________________________________________________________ 6
3.0 Before you get started _________________________________________________________________ 8
3.1 Plan your community ___________________________________________________________________ 8
3.2 The Admin Console: an overview __________________________________________________________ 8
3.3 About permissions ____________________________________________________________________ 11
3.4 About filters and interceptors ____________________________________________________________ 13
4.0 Set up categories and forums__________________________________________________________ 16
4.1 Categories___________________________________________________________________________ 16
4.2 Forums _____________________________________________________________________________ 19
4.3 Topics ______________________________________________________________________________ 30
4.4 Messages ___________________________________________________________________________ 33
5.0 Manage users and user groups ________________________________________________________ 35
5.1 Users ______________________________________________________________________________ 35
5.2 User groups _________________________________________________________________________ 40
6.0 Customize the community’s look-and-feel ______________________________________________ 47
6.1 Define skin and message appearance _____________________________________________________ 47
© 2004 JIVE SOFTWARE, INC. ALL RIGHTS RESERVED.
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7.0
Global attributes and options __________________________________________________________ 53
7.1 Global permissions ___________________________________________________________________ 53
7.2 Locale settings ______________________________________________________________________ 56
7.3 Global filters and interceptors___________________________________________________________ 58
7.4 Define cache settings _________________________________________________________________ 62
7.5 Email settings _______________________________________________________________________ 66
7.6 Reward points _______________________________________________________________________ 66
7.7 Message attachment policy ____________________________________________________________ 71
7.8 Configure user message editing policy ____________________________________________________ 73
7.9 Configure user content search policy _____________________________________________________ 73
7.10 Content archiving ____________________________________________________________________ 78
7.11 Spell-check and dictionaries____________________________________________________________ 79
7.12 Password management________________________________________________________________ 81
7.13 Global watch settings _________________________________________________________________ 82
8.0 Monitor Jive Forums__________________________________________________________________ 86
8.1 View event logs______________________________________________________________________ 86
8.2 View basic forum statistics _____________________________________________________________ 87
8.3 Enable/disable database query trace statistics _____________________________________________ 87
8.4 View system environment information ____________________________________________________ 88
8.5 View system properties________________________________________________________________ 88
8.6 View database settings________________________________________________________________ 89
9.0 Importing, exporting, and syndicating forum data _______________________________________ 90
© 2004 JIVE SOFTWARE, INC. ALL RIGHTS RESERVED.
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9.1
Import XML data into Jive Forums________________________________________________________ 90
9.2 Export XML data from Jive Forums _______________________________________________________ 90
9.3 RSS 2.0 content syndication ____________________________________________________________ 92
10.0 Moderate forum content ______________________________________________________________ 93
11.0 Reports ____________________________________________________________________________ 96
11.1 View basic forum statistics _____________________________________________________________ 96
11.2 Configure reports ____________________________________________________________________ 96
12.0 Advanced customization and configuration ____________________________________________ 101
12.1 Disable user and group administration from the Admin Console________________________________ 101
12.2 Clustering _________________________________________________________________________ 101
12.3 Localize Jive Forums_________________________________________________________________ 105
13.0 Troubleshooting and support_________________________________________________________ 108
13.1 Enable/disable debugging_____________________________________________________________ 108
13.2 Where to find additional support________________________________________________________ 109
© 2004 JIVE SOFTWARE, INC. ALL RIGHTS RESERVED.
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1.0 About this document
This is a guide to the administration of Jive Forums, a community-based
discussion group environment. Jive Forums is featured on thousands of websites
around the world, including some of the busiest sites on the web.
There are currently three editions of Jive Forums: Lite Edition (for small websites),
Professional Edition (for medium-to-large websites), and Enterprise Edition (for
corporate websites).
This guide does not describe installation procedures. Please refer to the
Jive Forums Installation Guide, available at http://www.jivesoftware.com.
1.1 Document conventions
This document is organized to provide easy access to specific tasks. Each section
describes a single task or group of related tasks that produce similar results. The
document uses different fonts and colors to separate types of text:
Univers 55 Standard text
Univers 57 Condensed
Instructional text
Univers 57 Condensed Bold
Button/link names and keystrokes
Courier Monospace
User input and text-based commands
<Bracketed Courier Monospace>
Variable user input
Important tips and notes are highlighted in boxes adjacent to the appropriate
section.
