Impact of E-commerce on Travel
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2010-06-02
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E-commerce is bringing new business opportunities to the global travel and tourism industry.
Tourism-related institutions and Internet companies are joining to tap the potential market
created by e-commerce. This paper is an historical analysis of penetration of e-commerce in
the travel and tourism industry. The analysis identifies a number of consistent customer
experience across different channels, among airlines, and involving both international and
domestic travel in emerging economies with limited internet access. It is argued, from this
analysis, that there area number of emerging new technologies such as mobile devices and
global positioning systems which need to be taken into account and effects systematically
assessed. The paper concludes that a major challenge facing the industry is to assess the
impact of these technologies on different aspects of the travel industry and to find out how
much value-added services they actually provide to consumers.
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deccenio2014-07-31用来做翻译练习的，谢谢！
