ATG 产品各组件逻辑关系图.pdf
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Web Commerce Merchandising
Agent Console
Web Commerce
Search Customer Intelligence
Adaptive Scenario Engine
Content Administration
Mgr Self Service
Commerce Service Center
Web Commerce
Live Help
Commerce Suite
Platform
Version: 05MAR2011
Dynamo Messaging
- SQL JMS Pro vider
- Local JMS Pro vider
- Plug&Play Message Routing
Logging Services
- SQL Logger
- Rota ting File Logger
- Email Logger
- Console Logger
- Log Data Sampler
- Summarize r
Nucleus IoC
Container
Generic Caching
Session Back-up
IdGeneration Services
Pipeline Manager
Scheduler
XML Services
Form Services
- Form Security
- File Uploa d
- Data-type Converters
- Form validators
Email Services
- Bounce handler
- SMTP Email Sender
- Batch Email Queue
- JSP-to-e mail
- POP serv ice
- Distribute d ma iler
- 250,000 emails/hr/svr
Generic Queues
Droplets
Repository to XML
Module Mgmt
Config Layering
SEO Services
- URL templates - Jump
Servlet - Cano nical URLS
- Site maps – SEO Tagging –
Item links
JSP taglibs
Component Security
Resource Pools
Registry Services
Sampler Services
XML Combination
Auto-tagging
WebSe rvice
SAP
Search Engine
Indexer
- File conte nt meta tags
- Target type, co ntent labels
- Linke d pro jects
- Size Estimator
- Index Pa rtitio ning | Deploy
- Para llel | concurrent indexing
- Workbench
Search Admin
- Topic Se ts
- Dictionarie s
- Term Weights
- Query Rules
- Multi-Language
- Text Proce ssing
- Ranking Co nfig
- Site Admin integratio n
Reporting
- Question - Results - Topics
Routing
Results filtering
Topic Bro wse
Repo sitory Ex tract
Data Loader
- Customizable Pipelines
- Distributed
- Schedulable
- Repository Ex tractors
- Summariza tion
Datawarehouse
- Default star schema
- Core Dime nsions
- Site visit
- User (Ex ternal, Internal)
Report Center
- Security
- Automated generatio n
- Formats: PDF, HTML, Ex cel,
CSV
Query Studio
- Adhoc queries & simple repo rts
- View data, a dd filters
- Change appe ara nce
Report Studio
- Complex report authoring
- Multi-page, multi-que ry repo rts
Content System
Content
Repository
News
Article
Cata log
Invento ry
User Repository
User Authority
Scenario Manager
Targeting DropletsSlots Personalized Email Site PreviewScenario Editor Mgmt
Process Engine
-Tasks -Actions - Outcomes - Conditions
Workflow Engine
Asset Manager
Versio ned SQL Reposito ry
Workflo w Sy stem
Versioned File System
Asset Editor
Asset Previe w
JSP File Assets
Tools
- importRepository, e xportRe pository,va lida tion
Transactional Se rvices
Standard &
Custom Wrkflows
Catalog Mgt
Fine-grain
Security
Import | Export
Conflict
Resolution
Asset Merge
Asset Search
Promotions Management
- Promotional templates
- Foldering
- OOB tiered promotions
- Multi-offer Coupons
- Import | Export | Custom
Media Item Mgt
Price entry
Personalization
Preview
Search Merchandising
- Item ranking
- Facet Management
- Query rules & Configuration
- Redirection, Prioritization
- Exclusion, Positioning
** Testing Facility
Price list mgmt
Custom editors
Asset linking
Project Mgmt
Agent Application Framework
User Management
Order Management
Find users by attribute
- first name - last name
- login - phone number
- ema il - postal co de
Password reset
Customer
creation
Customer e dit
Address Mana gementCredit Card Mana gement
Customer Activ ity Research
- Ticket history
- Order history
Agent note s
Find o rders by a ttribute
- order id - status
- login - date range
- email - order contents
- first name - last name
- complete shipping info
- complete billing info
Returns and Excha nge processing
- Order re-price
- Promotio n validate
- Credit issuance, RMA creation
- Return codes and reason
- Price adjustments
Order Ca ncellation
Create new orde r
- Add products from tree
- Quick a dd by id
Check-out - complete orde r
- Add a nd re move items
- Check-out walk-through
- Automatically applies promotio ns
- Agent price adjustments
- Order comments
Anonymous cart retrieval
Product Comparisons
Fulfillment Framework
- Order fragments
- Status updates
- Multiple fulfillers
- Configurable pipelines
- Hard and so ft goo d fulfillment
Gift List
Wish Lists
Purchase Lists
Faceted Navigation
Saved Orders
Commerce Repositories
Product Catalog Claimables
Inventory
Price Orders
Inventory Framework
- Multiple inventory so urces - Availa bility da tes
- Rea l-time/ba tch update - Caching
- Pre-order stock - Re-o rder threshold
- Back-orde r stock - Inventory change eve nts
- Unlimited stock
Order Process Framework
- Pipeline processors - Order restrictions
- Crea ting commerce obje cts - Managing relationships
- Assign items to shipping gro ups - Addre ss ve rification
- Assign costs to payment groups - Credit card auth
- Set handling instructions - Managing state
- Merging o rders - Check out
Order
Shipping Group
Shipping Group
Shipping Group
Payment Group
(Credit Card)
Payment Group
(Gift Certificate)
CommerceItem
CommerceItem
CommerceItem
CommerceItem
Tax
Relationships
Shipping Group
Shipping Group
Shipping Group
Payment Group
(Credit Card)
Payment Group
(Gift Certificate)
CommerceItem
CommerceItem
CommerceItem
CommerceItem
Tax
Relationships
Custom Catalogs
Configurable SKUs
Gift Certificates
Product Bundles
Product cross-sells
Product up-sells
Web Services
Complete order | Transactional order | Inve ntory | Pricing |
Promo tion | Se curity | Catalo g | Profile
Eclipse Tools
J2EE Project
Configuratio n
Nucleus Editor
App Serve r
Deploy Tools
Repo sitory
Definition Editor
Payment Framework
- PayPal Integratio n
- Google Checko ut integra tion
- Cybe rSource Integra tion
- PayloPro Integration
- Taxware Inte gration
Dynamo Application Framework
ATG Control Center
Configuration
Installation
Mgr
Rules Engine
Segments
Content Groups Content Targeters
Scheduled Orders
OOB Reports
- Role
Dashboards
- Commerce
- Search
- Knowledge
- Self Service
- Outrea ch
- CSC
Integrated session
passing for unified
multi-channel
experience
Mana ge Scheduled Orders
Recommendations
- Predictive blended relevancy - Rea l time relev ant suggestions
- Exposure of full ca talog - Merchant refinement & control
- web, email, mobile, contact center reach - Automated merchandising
Knowledge Manager
Knowledge Mgt
- KCS authoring flow
- Custom solution ty pes
- Easy solution cre ation & mgt
- Pre-de fined solution type s
- Solution appro val workflow
- Full solution versioning
- State ment level security
- Targeted statements
- Multi-language solutions
- Solution change proposals
- Owning Groups
- File atta chments
- Inline ima ges
- Owning Group Manage ment
Usability Tools
- Agent Favorites
- Top questio ns
- Hot solutio ns
- Current results
- Solution history
- Recent searches
- Recommended rea ding
Ticketing
integratio n
Search
- ATG search inte gration
- Advance d search set criteria
- Topic and decision trees
- Auto-categorization
- Automatic Indexing
Transactional
Suppo rt
Offer
Manage ment
Reports
- Solution usage
- Agent activity
CRM
Integrations
Auto-deploy
to Self-Serv ice
Task Mgt
- Claim
- Assignment
- Notification
Actions
- Change Profile - Redirect User
- Show Content - Remove Co ntent
- Set variable
- Record Event - Record Audit Trail
- Send email - Send Notification
Event Listeners
- Login/Logout - Page View - Content View - Form Submit
- Session start/end - At Time - On Date - Serv er Start
- Clicks a Link - User Registers - Email Received - Profile Change
- Between Dates - Wait Time
Profile Management
Security
Dele gated Admin
User
CommunityRole
Organization
Profile
Data Anywhere Architecture
Repository API
SQL Repository
- Content Loader Service
- Distributed Lock Mgr
- Distributed Cache Mgr
- Query Ca ching
- ResultSet Caching
- Partial Item Cache
Secured Repository
Composite Repository
LDAP Repository
Integration Repository
Integration
Framework
Siebel
Custom...
Gene ral SQL Ada ptor
DAA Caching
SAP
Web Service
WebServices
Security - Access Mgt
Repository Access
Dynamo Message
Senders
Nucleus Component
Access
Tickets
Manual &
Automate d
Crea tion
Associating &
Escalation
Assignment
Assign, Claim,
Release
Reassign,
Defer, Reopen
Ticketing Repository
Ticketing
Facets
Topic Tree
Multi-language
Multi-site Support
Multi-channel Escalation
Ticket History
Search History
Advanced Search
Top Questions
Hot Answers
Intera ction Tracking
Knowledgebase
De-escalation
Catalog browse
Browse by cate gory tre e
Quick find by sku id,
product id, price or
description
Product detail v iew with
images
Multiple
catalogs
Inve ntory
status
Cross-sells
Price display
Personalization
User Se gments
Internal & externa l
Profile s
Conte nt Groups
Content
Targeters
Portal
Community
Mgmt
Alert Mgmt
Admin UI &
Framework
JSR-168 Portlet Mgt
Portal Framework
WSRP
Suppo rt
Portal
Apps
Edit
Community
Pages
Edit
Edit
Community
Pages
Edit
Order and Customer
Search
Enhanced scalability
Incremental indexing
Indexing Serv ice
New UI for search re sults
CSV Import
/Export
Edit Live
SEO Tags
Usability Design
scalable browsing
split-pane
drag & drop
Search Assistance
Dictionary
Inspection
Index Audit
Conte nt Inspection
Type Ahead Se arch
REST Services
Data and Project Purge
Cart Abandonment
Abandonment Detection
Recov ery Emails
Abandonment Reports
Reactiva tion Dete ction
Promotions
Item, Order, Shipping, Discounts
- Promotional up-sell | cross sell
- Closeness qualifie rs
Pricing
Price Lists
Discount calculators
Volume discounts
Pricing Engines
Qualification Rules
Lost De tection
- Buy x get y
- BOGO
- Tiered qua ntity , cost
- Time perio d
Winback
Live Help
Click to Call
- Rules based dynamic engage ment
- Dynamic, contextual call routing
- Scree n sharing a nd pa ge push
- Escala tion from Chat
- Post ca ll surv ey s
- Conversion a nd usage reporting
Click to Chat
- Rules-based dynamic enga gement
- Dyna mic, contextua l routing
- Screen share and pa ge push
- Click to call escalation
- Post cha t surveys
- Conv ersion and usa ge repo rting
Email Response
- Adva nced mail routing rules
- Automate d queue distribution
- Chat escalation
- Usage reporting
Single Agent UI for Click
to Call, Click to Chat
and Email Response
- Unique tabbed interface
- Live customer Web
content
- Response Library
- Integration Pa nels
Deployment Manager
- Deploy assets: One Off Deployme nts,
Locke d Asset Visibility
- Cache pre-populate
- Smart cache invalidatio n
- Switche d de ployment
Site Administration
Site Management
- Create & Maintain site groups
- Create & Maintain sites
- Manage site cate gories
- Manage site assets
Multi-Site Commerce
- Scheduled orders - Product comparison
- Shopping carts - Gift | Wish lists
Site Determination
Site Conte xt
Multi-site sharables
Multi-site page coding
Site awa re personalization
Multi-site repository membership
- Multi-Server Support
- Data base configuration
- Data source crea tion
- Sample data loading
- Serv er Creation
- EAR file deployment
- Across all applications
- Batch mode scripts
Gift and Wish List Management
Promo tions Browser a nd Mgt
Refund | Exchange | Appea sement
- UI Ma nageme nt
- UI Customiza tion
- Custom Branding
- Layout Manageme nt
- Tab and Panel lay out
- Ajax communica tion
- Key board sho rtcuts
- Security Management
- Stepwise Guides
- Call tracking and notes
- CRM inte gration framework
- Agent preferences
BCC
Enabled
BCC
Enabled
multi-site aware
multi-site aware
multi-site aware
multi-site aware
multi-site aware
multi-site aware
Cata log Site Membership
multi-site aware
File Conte nt Meta Data
Link
Validatio n
for Solutions
Recommendations
B2B
Purchase Limits Contract Suppo rt
Order Approv als
Invo ices
Dele gated admin Cost center billing
Requisitions
Contract ba sed pricing
Purchase Lists
Restricted Shipping
Restricte d Pa yment Methods
Web Commerce Reference Store
Commerce | Site Administration | Content Admin | Merchandising | Search | Personalization
ATG Best Practices
Customer Experience Focus
Personalization Examples
Promotional Examples
Multi-language
Shared site elements
Checkout workflow
Account workflow
Shipping methods
BCC
Enabled
multi-site aware
Common Use Cases
资源评论
mencius62013-05-04画图的好工具，先收藏了
李文2014-06-18都是英文的，看不大懂
